[Resolved]  Samsung — About not returning my phone which is having heating defect

I had baught a brand new samsung galaxy A13 on 10th of august but after only 10 minutes of purchase when i open the device its on very low charging so i had to put it on charge but while the device is charging the device starts heating more than the normal samsung phone and also started smelling like something is burning and i had to put it off from the charging and as its a new device and it is having problem from the very first day of purchase so i don't want that my device gets repaired so i want samsung to approve my return and allow me to buy a new phone as the complaint is already in consumer forum against it so i don't want it to be more hectic for samsung n all
So please contact me and approve my return as soon as possible because i am a college student and i had to get the new phone as soon as possible
I hope u get my problem and understand my concern

Riyaz
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Contact me on this number
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Sep 22, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Aug 18, 2022
Updated by Riyazs11
The samsung india members are not even contacting me even when mailed them more than 10 times and they are very irresponsible and disgustung service
Aug 19, 2022
Updated by Riyazs11
Samsung india is a liar they always cheat their customers and not responds to customer complaints
Verified Support
Aug 20, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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