[Resolved]  Samsung Ac — improper installation, workmanship for ac ar18nv3hetu

Address:Hasmathpet, 500009

The subject ac was purchased on april 20, 2018 at hyderabad. Within 6-7 months of its purchase the gas in the ac had leaked.
Upon complaint the gas was filled up again however at that it was felt that the work of refilling and checking where from the gas had leaked wasnt done properly.
Now again the gas has leaked n there is clear evidence that the gas had leaked once again suggesting that the workmanship was not proper resulting into gas leakage. The ac usage wasnt there for the past months.
Since the problem had occured twice on account of improper workmanship of samsung service persons, samsung may resolve the complaint.
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information