Samsung — Air Conditioner is not working and no one is responding

Suresh Nagulapalli

Jul 1, 2022

Address:

Sunkaravari Thota, Opposite Sivalayam, Eluru

About a week (26/06/2022) back my Samsung AC stopped working.
I raised the complaint on the same day. After 3 days one technician came and said that there is no gas and he doesn't have R32 gas with him.
Since then i have raised 8 tickets and dialed customer care twice a day. And also visited the service center, but there is no response. There are elder people living with me who were unable to sleep at night and couldn't bear the heat. It is due to the negligence of the service center and the people. There are only fake promises made by customer care people and there is nothing.

Service Request Number: [protected]

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jul 06, 2022

Updated by Suresh Nagulapalli AC was uninstalled. I with my own money sent it to the service center. They are saying that there are multiple issues with AC. They are making jugaad fixes like welding without replacing any part. How can you fix a part making tricks instead of replacing????? It's been 15 days since AC is not working. Very dissatisfied. I want complete replacement or complete refund of the product