I purchased Samsung galaxy book 2 pro 360 through www.samsung.com. The payment was made through their payment partner PayU (redirected from www.samsung.com). The order was made on[protected] at 17:19:46. The amount paid was Rs. 1, 24, 489.50/-. I received an email from [protected]@payu.in at 5:38 pm stating that "Your order at www.samsung.com is successful".
But the order was not to be seen on my list of orders. (It still shows the previous order I tried purchasing as my latest order with them). I contacted Samsung product expert and was asked to wait for 48 hours for either the order to be placed or refund to be initiated. After 48 hours, I contacted them (Samsung) again and they told me that it might have to do with some error at PayU and I should be contacting them (PayU) if the amount is not refunded within 7 days.
After a week, I contacted PayU today and they replied that the transaction with PayU ID: [protected] has been successfully processed and I was asked to contact the merchant www.samsung.com/in for refund details regarding the transaction.
The email I received, The reply from PayU customer care agent Alora Mohanty, The PayU transaction tracker and my account statement is hereby attached for your reference.
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