[Resolved]  Samsung — Battery not available

Address:

1D PATEL APARTMENTS PLOT 1584-15TH MAIN ROAD ANNA NAGAR WEST CHENNAI 600040 , 9500067433, [email protected]

Below given message copies are self explanatory. Pl. look into that and am looking forward to a grievance redressal.

Thiagarajan

Dear Sir,

Greetings from Samsung Customer Support!

Thanks for sharing your valuable feedback!

This is reference to your concern and we can understand that, and really apologize for you have faced such a type of experience with us, be assured in future, you will not face any type of behavior again..

We would like to inform you that product features/specification/price is decided by the dedicated team after analyzing various factors. The updates are designed according to market conditions and various factors contribute.We wish we could help you. However, we will be unable to fulfill your request as per Samsung. The unit component is old and its spare parts are not getting manufactured now.

For further assistance, you can revert back to us. We will definitely help you with the same.

Thank you for writing to Samsung.

Warm Regards,
Gaurav Sharma
Samsung Customer Support


Your question

Dear Sirs,

Your reply is more shocking. The requirement is not a spare. It is a consumable. As long as the last product is in the market, making available the consumable is a must. If the company is not capable of doing so, it has to make a notice to the users and withdraw the product providing necessary alternative.

It is difficult to accept that Battery for this product in not available in the entire Indian Samsung market and the support team is washing off it hands.

I request you to look into your All INdia market and locate one battery for my mobile. I am a senior citizen and I cannot just like that throw a mobile I am using. After checking from your all India network for a battery, pl. provide me one or arrange for a new mobile to me considering the fact that I am senior citizen aged 65 and cannot afford to spend around 10000 for a new one.

Kindly do not push me to a corner and I am compelled to look to consumer redressal forum for a solution.

Thanks and Regards,

S. Thiagarajan

To
Samsung Support
support.[protected]@samsung.com

Dear Sirs,

Sub: Battery requirement for my Samsung Mobile Note Pad II, Model-GTN7100, PCC ID A3LGTN7100, SSN-N7100GSMH.

I am using this mobile. Recently the battery became exhausted and I went to your authroised service centre - Alpha Communication-[protected] / [protected] - asking for the new battery. They informed me that this model is out o[censored]se and no spares including battery is not available and I should only contact your office for support.

While I do agree, models become obsolete over a period of time, I do not agree that a great model like Note Pad-II becomes so obsolete that battery is not avaiable. I can make gpay / card payment, if you can arrange for me through any of your support outlets.

Thanks and Regards,

S. Thiagarajan