Samsung — Broken Tv

I am trying to reach Samsung India, as it has been a real pain for me to get hold of them as I am not in India. I had sent a 55-inch tv for my elderly parents and as expected the tv received was broken. My parents are trying to contact them and they are making fool of them by asking them to wait for two days from last two weeks now. They once sent some inspection officer as the tv was already inspected first by their own technical guy who came for installation. They are mentally torturing my parents.