[Resolved]  Samsung — C 900 f

Address:SHILLONG SERVICE CENTRE, LAUCHIEMERE.

I had given my mobile ohone for repair on the 7th june 2021 at shillong service centre as my phone had water in it due to heavy rain, it was still ligting but the touch screen was not functional. Due to lockdown there wrre no technicians available and they ad asked me to come when the engineer would come. It seems no serousness was taken as they had not even provided me with a job report which is compulsory for any mobile kept for repairs. I received a call that they would not be able to repair and asked me to collect it, as information gatherred by me the engineer had not even seen the defects of the phone so how can the relationship officers make a decision that it was not repairable. I kindly requestyou to look in the matter as important documents are stored there. Your help in this would be very much be indebted. God bless.

Yours gratefully,
robert benjamin mawlong.
Email ; [protected]@gmail.Com
phone: 9089231
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Aug 9, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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