[Resolved]  Samsung — Cashback issue

Hi.. I tried all possible ways to find solution, but the is no resolution in sight. Hence I'm writting back to you again.

Gist of my issue:
I ordered F62 via Samsung shop website & it clearly said all Icici credit cards eligible for 7500 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After long followup, they admitted that adding Samsung protection plan as add-on was reason why the cashback offer dint activate automatically. If the cashback offer won't be eligible by additing samsung accidental protection, then there should be clear intimation. Because of your internal hiccup, why should customer suffer. Mind you, this is my 6th Samsung smartphone in last 9yrs. As loyal customer, I chose to buy directly from your website and my gratitude is being awarded with impromptu response for last 2 months.

The biggest problem is that your customer support team doesn't even understand my problem & sweep under the carper saying my card was ineligible.

I'm attaching the offer screenshot along with invoice and order details. Would appreciate your swift resolution.

Regards

Mohan