Samsung — Charging for motherboard and being in human to the customer problem

Address:

India

Would never recommend anyone to buy samsung mobile I have been regular customer but this time I regret investing in s 20 ultra as it's been 11 months that I purchased S 20 ultra and during lockdown it automatically switched off and inspite of contacting that very moment to customer whatsapp service and informing them the problem and as all service centre were closed so I tried opening the cover but realised before opening that it can't be open as I was in desperate need of contacts and prescription for covid related and after so many days of contacting customer care I was provided with the biased solution keeping the view of just the company and not customer they are charging me for motherboard which isn't even my fault and being my mobile under warranty they are still charging me and declaring my warranty being void and closing the case irrespective of customer being satisfied or not .very in human and not understanding the problem of customer I wasted my 100000 and this is what I got .bad very bad