[Resolved]  Samsung — Complaint : 58143542 // Ref [protected]

1) Samsung portal confirms Instant Cash back with HDFC bank credit card, provided it is full payment in single swip , and Purchase was encouraged through Samsung shop Mobile App .
2) We used Samsung shop Mobile app for Purchase on 31MAY22.
3) we selected HDFC credit card for payment . We choose Full payment in single swipe .
4) Based on Samsung 's confirmation, the Mobile App after sensing the credit card number - should have passed INR1, 000 as instant cash back, at the time of Making payment against " Pay xxxx " tab .
5) Info said in point 4 did not happen, proving a clear case of Technical glitch in Samsung Mobile App programe .
6) We ( Customer ) with a faith in samsung paid full amount with out cashback = and thought we could inform Samsung about this, and take back cash back . Is it a customer mistake in having Faith in Samsung ?

Based on our posting in “consumer complaints.in” and after many follow up and subsequent to 6 reminders, Samsung said they would process the cashback which is still pending .Further unilaterally samsung decided to close the ticket with out effecting cash back and informing about cash back details.