[Resolved]  Samsung — Complaint about service / bill of samsung refrigerator

Address:K 21 Sudan Apartment ,flat no. 5

I have paid 4200/- for gas charges for fridge in which i was told about some parts charges, visit charges inclusive, , and gas charges but first of all after paying cash of 4200/- i received a bill copy after 24 hrs that too after calling to the executive and customer care, , and when i received the bill only gas charges of 3850/- and 350 visit charges mentioned there, , i called up at customer care for proper bill mentioning detailed bill for which part i paid what, , customer care executive was so rude bill de to diya hai 4200 pay kiye likha to hai aur kya chahiye, , is this the way to speak to a customer???, , secondly i was shocked about gas charges when the first he told me gas charges of 4200 for my 6 yrs old fridge i think he looted me by unnecessary putting other charges of other parts which he charged forcefully ..
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Mar 24, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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