[Resolved]  Samsung — Complaint against Samsung India Electronics Pvt. Ltd. for defective refrigerator and refusal to replace the product.

Address: Samsung Okhla new Delhi

Dear Honorable Commission,

I, Rajeev Chauhan, residing at [Your Full Address], hereby file this complaint against **Samsung India Electronics Pvt. Ltd.** for selling a defective refrigerator and refusing to replace or adequately resolve the issue despite repeated requests.

Details of the Complaint:
1. Product Details:
- Product Name: Samsung Refrigerator
- Model Number: RT34C4522BX/HL
- Serial Number: 05NR4PBX503483N
- Date of Purchase: 27-Oct-2024
- Invoice Number: 615/YS/24-25
- Warranty Period: Yes
- Shop Name: MG EZone, Yusuf Sarai New Delhi

2. Issue Faced:
- The refrigerator produces an unusually loud boiling sound during operation for long time, decibel is above 50 which is beyond the normal operational sound. This issue started form Nov 2024 onwards, firstly i ignored but loud boiling sound increasing day by day.
- The noise is disruptive and indicates a manufacturing or mechanical defect.

3. Actions Taken:
- I contacted Samsung Customer Care on 22/12/2024 and registered a complaint Ref No:[protected]. Dealer MCS code DLR6900645 and Req No. [protected]
- A technician visited on 24/12/2024 and acknowledged that need to replace PCB and Fab i said ok next day he came and replace PCB and Fan but load boiling sound is the same, then he said now tech team will come and visit for this issue, next day i came and remove PCB and place old one after this Samsung technical team stated that it is "normal" and refused to replace the product or refund. i told them if it's a normal load boiling or gargling sound so I don't want this refrigerator model please refund, I will buy some other model, this
sound is very irritating and it will continuedly on for 40 to 50 minutes and after a short time start again
- Despite multiple follow-ups from Dec 2024 to till date 6/2/2025, Req ID [protected], Samsung has failed to resolve the issue or provide a satisfactory solution.

4. Violation of Consumer Rights:
- The product is defective and not functioning as per the promised standards.
- Samsung’s refusal to replace or repair the product violates my rights as a consumer under the Consumer Protection Act, 2019.
- I am entitled to a replacement, refund, or compensation for the inconvenience caused.

Relief Sought:
1. Replacement of the defective refrigerator with a new one or a full refund of the purchase amount.
2. Compensation for the mental agony from this loud boiling sound, and inconvenience caused.
4. Any other relief deemed fit by this Honorable Commission.

Documents Attached:
1. purchase invoice.
3. communication with VOC Call center[protected] and email to Samsung Service Head - servicehead.[protected]@samsung.com, priyanshu.[protected]@partner.samsung.com
4. Photographs/videos of the defective product.
5. other relevant documents.

I request this Honorable Commission to take necessary action against Samsung India Electronics Pvt. Ltd. and provide me with justice at the earliest.

Thanking you,
Yours sincerely,

Rajeev Chauhan
[protected]

Royal Green Apartment
Block E, D2 3rd Floor
Mehrauli New Delhi 110030