[Resolved] Samsung — Complaint for a faulty washing machine

Bandana Khandelwal

from Nagpur, Maharashtra

Jul 5, 2022

Address:

Nagpur

I bought a Samsung Top Load washing Machine
Model No. - WA70T4262GS/TL
Product serial no. - BO861BRS3BHSN.84501100
Date of Purchase -17 Jan.2022
After 3 months the machine started throwing a lot of muck(kachra). Complain was put up 17th April and after 25 Days my problem was so called resolved.
Now again on 30th June 2022 the Machine caused the same problem.
THIS FAULTY MACHINE OF THEIRS HAS BEEN CAUSING LOT OF PROBLEM FOR ME FROM THE TIME THAT I HAVE BOUGHT THIS MACHINE, I HAVE PUT A REPLACEMENT REQUEST BUT THEY ARE PAYING NO HEED TO IT. MY MACHINE IS STILL UNDER WARRANTY PERIOD.
FOLLOWING ARE MY CONCERNS:
1. It took nearly 25 days to solve my problem when it occurred first time.
2. AGAIN THIS TIME I AM FACING PROBLEM.
3. EVERDAY I HAVE TO CALL THEIR SERVICE CENTRE AND WAIT FOR 25 MIN.FOR SOMEONE TO UNDERSTAND MY PROBLEM.
4. My machine has been picked up by the Service center Nagpur, 4 DAYS BACK AND I AM YET TO GET ANY UPDATE FOR THE MACHINE.

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Aug 6, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung