[Resolved]  Samsung — Complaint regarding my samsung M1 core 2

Address:Lucknow

Dear Company I purchased a samsung Galaxy M01 Core phone with emei number [protected]/01 and [protected]/01 In the starting time my phone has internet connecting issues that's y I contact with customer care and they upgrade my phone software. But after that some times my phone connect with internet maximum time it cannot perform with my expectations...I recomplaint to samsung customer care they changed my mother board too. But after changing my mother board they didn't take any of my feedback how phone works or any problem. Also I have a new trouble my phone is oftenly auto switch off their self and auto on. I have no manual command on it during switch off situation...Phone is go still hang. I need to chat with samsung executive for changing my phone I also tried to customer service center but they refused. Without working condition why the customer will survive with this phone.
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Aug 22, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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