Samsung — Defective unit delivered-- not giving refund

Samsung — Defective unit delivered-- not giving refund

I its.me.siddh from Pune, Maharashtra Jul 29, 2022 Aug 3, 2022 This thread was updated on Aug 3, 2022

This is in reference to Samsung complaint number - [protected]. I purchased a brand new 1.5-ton AC from Samsung offline store. Which turned out to be defective. I raised a complaint regarding the same on 11th July and I was told that a refund will be provided within 7 working days. Service engineer and Samsung customer care people assure me on this. After daily follow-ups and numerous emails, still I haven't received my refund. It's been 18 days and I don't want a replacement anymore. I needed a refund for the same. Was this information helpful? No (0) Yes (1)
Samsung India customer support has been notified about the posted complaint. Verified Support Aug 01, 2022 Samsung India Customer Care's response Dear Customer Greetings from Samsung! We would like to inform you that your case is already running with our concern team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. Best Regards, Samsung Aug 03, 2022 Updated by its.me.siddh Hello team, Is there any deadline for them to contact me? I have been waiting to get clarity on this issue for the last 21 days. I submitted the canceled cheque and original bill but no one is responding. This is not professional behavior. Regards,
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