[Resolved]  Samsung — Delay in delivery

I Ordered a product from Samsung shop on 18th September which was expected to be delivered on 23rd Sept. So, on 21st when I tracked, I found out the product wasn't shipped yet, I there itself contacted customer care they told me we're raising a ticket on this concern and the respected team will get in contact within 48hrs through mail. From here, I kept talking to them every day twice on this concern but every time they only say- the concerned team will get in contact, wait for 24hrs/48hrs.
Today is 24th I talked today also, they said- wait for another 24hrs. I'm Seriously not seeing any hopes, still the tracking says only confirmed.

order id -[protected]