Samsung — Delivered a damaged product from Samsung shop online

[email protected]

from Namakkal, Tamil Nadu

Jul 22, 2022

Address: Samsung shop app

I have ordered a qled tv and the Samsung installation engineer unboxed the tv. He found that it is a damaged one and he provided csr copy to apply for refund/replacement. I have raised this compliant with Samsung support and it's been a month without any resolution for it.

Order Id: [protected]

The samsung support team is keep on informing me to wait for sometimes. But it already crossed a month since I ordered this product.

Looking for a quicker resolution.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jul 28, 2022

Updated by [email protected] Still now, I have got any solution. Its been around 2 weeks since i have registered this consumer complient

Jul 28, 2022

Updated by [email protected] Please forgot about the above command.

Still now, I have not got any solution. Its been around 2 weeks since i have registered this consumer complient