[Resolved] Samsung — delivered faulty refrigerator

Rajesh Dhaundiyal

Address:	Dehradun, Uttarakhand, 248005
Website:	www.samsung.com/in

5th august i bought samsung fridge.
This fridge was not working and dealer denied to take it back and asked me to company.
Company service person said they do not have another fridge so they will process the refund but later they told me they will not give refund and as per company policy we will give new fridge.
It 22 days since neither i got refund nor replacement.
This fridge is still present in my house.
I have called customer care 50 times but every time they say we will escalate.
My complaint no is : [protected]
I am filing a complain on consumer court on this monday.
Will be filing fir against them for mental harassment and keeping my money illegally and not taking faulty product back

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Oct 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Rajesh Dhaundiyal

I do not need to ne contacted by your Custer service team.
I had enough talk with them.
Either replace the fridge or refund the money.
I do not want to waste my time talking to your representative any more.
It's no work only talk I guess is the policy in samsung.