[Resolved] Samsung — Design issue with refrigerator and not getting proper response from customer service executives

Riyaz I

from Tiruchirappalli, Tamil Nadu

Jun 13, 2022

Address: Madhavayalam, kanya kumari dist

I have recently purchased refrigerator from Samsung. Within a month the refrigerator was not working and the field service engineer came and find the issue because of ants the refrigerator was not worked. So i have asked the customer service executives to call back to discuss about solution for the issue but no proper response from Samsung. I never received any call back regarding the issue. Worst tech design from Samsung and how the international brand service is not a responsible way. I am totally disappointed with your service.Reg mob no is [protected] and you can track the issue. call me on [protected]
Regards
Riyaz
[protected]

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Jul 17, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung