[Resolved] Samsung — Display panel faulty in 2yrs for Samsung smart tv UA43RU7470

[Resolved] Samsung — Display panel faulty in 2yrs for Samsung smart tv UA43RU7470

P priyabrat777 Oct 3, 2022 Oct 5, 2022 This thread was updated on Oct 5, 2022

I had raised concerns over the quality of display panel samsung is providing on premium 4k smart tv which is getting faulty in just 2 yrs for use. I had requested to review the case and provide a satisfactory solution. After email exchanges and discussion over call, Samsung executive denied for any resolution whatsoever and advised to repair the TV by paying the full amount for the panel. I requested to at least send the details over email to which they agreed on call, but never sent even after repeated follow-ups. Requesting to kindly review this matter and at least provide some discount on repair which would be helpful for a customer, rather than penalizing us for low quality products. Date of complaint - 13 Sept, 2022 Product - Samsung smart tv UA43RU7470 Registered mob no- [protected] Was this information helpful? No (0) Yes (0)
Nov 5, 2022 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 05, 2022 Samsung India Customer Care's response Dear Customer, Greetings from Samsung! We would like to inform you that your case is already running with our concern team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. Best Regards, Samsung
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