[Resolved]  Samsung — Extended warranty policy

Last year i extend my samsung phone warranty for one year thought that samsung gives me a better service for this. Now when my phone's charging slot is not working and i go to service center for this. they says me that company's policy had been changed and for extended warranty customer pick and drop facility is available. they raise my complaint on servify app and my phone is picked up on 25th may.till today no respond from both of these. they both are blaming each other. i am suffering from this situation since last 10 days.please resolve my issue