Samsung — Faulty Fridge

Address:

6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001

Dear Sir,

I am a Doctor from Chennai. I bought a new Samsung Fridge model number SBS 689L RS73R5561FB for Rs 74369/- on 02.07.2021 from Infiniti Trading Ltd, CROMA.

This fridge is found to be faulty, with it's mother board and motor has been replaced thrice by Samsung service engineer Mr Senthil. In spite of complaining to Samsung to find a solution to this problem by replacing, so far nothing has been done and inspite of sending so many e-mails, no one contacted me till date. I had even contacted the customer care on toll free number who promised me that my complaint is running with their team mates and requested to have patience, which I have been doing for 11months since the purchase of this defective fridge which cost me ₹74369/-.

This is not a small amount and investing so much in a reliable multinational company like Samsung thought to be wise on my part, but the experience and harassment facing now due to defective fridge supplied by you have been to be rethink to buy Samsung products.

I hope you will replace the defective refrigerator. Needless to say that if the needful is not done, I will be compelled to take necessary legal action for redress.