[Resolved]  Samsung — fraud in samsung account

Address:	Mumbai City, Maharashtra, 400708
Website:	www.samsung.com

Hello,
I am a huge fan of Samsung note series, hence even though not using the one plus device for a long time I have switched into Samsung Note 8. I am not very much disappointed by the Samsung website and the customer service.
I have placed order [protected] (Samsung note 8 rugged cover case) which sums a total of 1799 in Samsung's official website (https://www.samsung.com/in/web/my-orders). The order was immediately cancelled by Samsung official website which was not done by me. When I checked in the My Order Section in the Website it shows that the product is been cancelled and was going to be shipped to Shiva Ranwa and his address is mentioned in the website. I don't know the person and his address. I think Samsung is doing some fraud in my Samsung account because apart from my order I can see lot many order been placed in my account (Screenshot is been attached in the email).
I want my refund back immediately and I want the reason why all of the transaction is been done from my account. I am scared now because I think Samsung has my credit card details with them.
When I called to Samsung executive (Shriya). I can't actually remember her name, she was harassing me repeating the same sentence again and again that she "has provided the information" even though she had only provided the Samsung support email id. I as a consumer war so hurt that fraud is going on and without resolving the issue she was singing like a broken tape recorder.
Samsung says that the amount will be refunded within 21 days I can’t wait for so many days I want my money immediately, since it’s already been cancelled. I have attached the screenshot for reference.

Regards,
Vijay