Dear Samsung,
Around October 2020, I purchased a Samsung M31s and it worked fine until Dec 2021. At this point, abrupt restarts would happen, At first it used to be linked to usage of specific apps, then just out of blue it would restart once in a week and finally from April onwards, it would restart multiple times in a day.
Finally unable to use the phone any further, I took it to the service centre who promptly without any further examination, informed me this is a motherboard problem and would cost me 9000 for repair. On highlighting this with your representatives, they have offered my 25% discount on motherboard repair.
On researching on the internet, this is the same story, repeated over and over again within the same range of M-series phones. Few months after warranty is over, the phone starts restarting and then service centers ask you to pay 9000 for repair. Below are several examples o[censored]sers facing the exact same issue. Same is also highlighted by every major newspaper in the country.
While your call center team was professional in handling the requests, your company['s overall approach to selling defective phones is downright deplorable. I request to repair the phone at full expense of Samsung. I look forward to a favourable response.
Link to similar cases highlighted:
1. https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄
2. https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄
3. https://r2.community.samsung.com/t5/Galaxy-M/My-galaxy-m31s-keeps-crashing-and-r...⇄
4. https://r2.community.samsung.com/t5/Galaxy-M/Phone-freeze-and-restart-after-new-...⇄
5. https://r2.community.samsung.com/t5/Galaxy-M/M31-restart-automatically/td-p/1155...⇄
Regards,
Soumyadeep Paul Was this information helpful? | 
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