[Resolved]  Samsung — Fridge Compressor

Dear Sir, I have purchased one Samsung fridge in year 2016 on which 10 year warranty on Compressor. My samsung fridge Compressor got faulty and not working. I have complained to Samsung Customer care and local technical team visited. I have lost my invoice. Samsung customer care and local technical team is asking for invoice and saying that without invoice they will not replace compressor. They are saying to pay Rs 9000/- for replacement of compressor though compressor is on warranty. The details are attached herewith. Samsung Fridge details: RT27JSMSARZ Top Mount Freezer with digital Inverter 253 L, Serial No or IMEI : 03BK4PAG700649E. I am tired of complaining but issues not resolved. Plz help
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Jul 18, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
 
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