[Resolved]  Samsung — Galaxy Buds Pro

I had purchased the new Galaxy Buds Pro on 31 January 2021. When I tried to use them after a few days I found that they are defective. I went to the Samsung Service Center on 7 February 2021 and they said that they will order the replacement and I should contact them on 14 February 2021. When I talked to them on 14 February they said they have not received the parts. I them spoke to Samsung Customer Care and they said that the replacement will be available by 19 February 2021. When I call today i.e. 19 February 2021 they said they had not received the replacement and had not idea. I called Samsung Customer Care but they too have no clue. Does this mean I have to write off Rs. 16000 which I have spent in purchasing the product. Samsung should change the name from Cutomer Care to we do not care center.