| Address: | 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001 |
With great mental agony I'm writing this for a proper resolution. I have been using the Samsung Galaxy M21 4GB/64GB mobile phone which I bought in Mar 2021. The phone was nice & i use it very gently for daily works and few social media apps only. Carried out all company recommended upgrades also. In July 2022, just to change the look of the display, I changed the display colour pallet option from Galaxy Theme from standard blue one to saffron one. The next day started all the mess. The phone for the first time hanged and restarted. Then, i thought it to be normal, being first instance, but then onwards you cant do anything on the screen, it goes hang and restarts automatically. I tried to reset the theme back to previous one, deleted cache, factory reset...all sort of things, but no result. Finally took the mobile to Samsung service centre in Coimbatore, Tamil Nadu. They say the mother board needs replacement as some IC got corrupted and the reason being improper update of software (which is not possible as the mobile itself doesn't allow to break a software update progress) or over charging of battery (this also not possible as the mobile on reaching full charge disconnects itself to save from overcharging. The customer service centre are simply misguiding customers and trying to get money from customers by replacing major items. Even-though my mobile phone is out of warranty by 4months, replacement of mother board in such a short span is highly not acceptable from a such a reliable brand like Samsung Mobiles. As such pls look into the matter and resolve at the earliest, by replacing the complete mobile phone or repairing with branded original component free of cost. Was this information helpful? | 
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