[Resolved]  Samsung — Galaxy m31s not working after updation

Address:c/o, 207 bapu khote street, pydhonie, mumbai - 40003

I am using Galaxy M31s, and after recent updation phone is getting restart often and sometimes getting stuck on restart screen, I visited service centre they said it may be motherboard issue.

When update is not properly ready why company is giving such update which is harming phone, and it’s companies responsibility to compensate for same.

And it;s just not me and others are also facing same problems, open community forum and see comments, chats & why should i pay for things which is happening due to updation.

I don't think with this kind of response and attitude is going to help samsung in long run, instead of giving solution company is backing out .

and i[censored]pdation process is so risky that network glitch also could harm motherboard then why it was not mentioned while giving updates, and inserting unnecessary apps while giving updates.
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Aug 6, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
Verified Support
Jul 06, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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