I purchased the phone 18 month back after seeing good reviews of Samsung M31s smartphone. But it stopped working suddenly now giving constant screen freezes and restarts. No rough usage or any damage from my side.
Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced with cost of more than Rs 7000.This is due to the manufacturing defect which we can't bear.
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