Samsung — Galaxy Note 20 Ultra

Address: LIG 3400 sector 70 Mohali

17 month old Samsung Galaxy Note 20 ultra smartphone stopped working suddenly giving constant screen freezes and restarts. Service centre Tried factory reset and issue is still the same. This is clearly a manufacturing defect and needs to be rectified by Samsung. I visited the service center but they said it's a normal problem and that it will be fine and had to get the motherboard replaced. I was regularly visiting service centres and again and again I used to get the same answer. It's just a glitch. It will be fine soon and now when the phone is out of warranty service centre said repair will cost around Rs 30000 . This is a manufacturing defect which we can't bear. You should take action on this. And Samsung galaxy Note 20 Ultra is considered among the premier smartphones and this is what we get the result that we cant use the phone for 2 yrs also.

This problem is a manufacturing defect and you have to give free service for this problem. Most of the people are not complaining about this problem because they don't know how to write a complaint and they are paying the expenditure of the motherboard. they have no option.

Please give us a quick resolution.
My phone has been in service centre since 10 of september i even raised the complaint and was taking follow-up yesterday the answer was we can't do anything as its out of warranty . but when my phone was there in warranty they didn't take any action though they knew it's a motherboard problem . I even told them to check the camera recording for how many times I have been there for the same problem but as usual customers have to bear the problem they didn't even say once that it's our fault also . If they can't trust the customer they shouldn't give false promises that they will give the best positive result.

I am going to post this video everywhere if I don't get the resolution. In this you should go on youtube to see how your company is losing its reputation in the market. You have to pay for this issue either directly or indirectly( Karma)