[Resolved]  Samsung — galaxy s8

Address:Prakasam, Andhra Pradesh, 523001

Sir
I have purchased galaxy s8 phone on 11-02-18 in city cell world ongole prakasam dt andhrapradesh. From that day i have observed that battery status is not good and i need to charge it frequently. Then i contacted samsung toll free number and as per their suggestion i handed over the phone to the showroom on 17-02-18 where i have purchased. Inturn they handed over the phone to samsung service centre on 19-02-18. Initially the service centre people accepted to replace the mobile with newer one. But today they are saying that they made a software update and it is good observing for 2 hours. But my question is why i have to take the words of person after my observation for 7 days. Moreover i have purchased by spending around rs 58000 which is not a small amount. I don’t want to use the defective peace and i am not in a position to wander around the service centre in the future problems. Kindly replace with a newer peace of mobile.
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Mar 25, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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