Samsung — harassment by samsung

Address:

Samsung Gurgaon

Hello,

This is with respect to the order id [protected] which was placed on 6th august 2020. The product was not there in the store hence, after waiting for a week, i cancelled the order by calling on customer care. I received firve emails from different people on 14th august as (Everything is in emails):
Dear nikhil,

Thank you for reaching out. This is harpreet from samsung shop support.

With reference to your concern regarding cancellation please be informed that order #[protected] has been cancelled successfully on the portal.

We have raised a refund request for your order and it will be initiated within the next 48 hours.

The refund will reflect in your original mode of payment. This typically takes between 5-7 working days for debit card, net banking and wallet orders and between 7-21 working days for credit cards.

Kindly contact your respective bank for emi cancellations (If any).

We deeply value your relationship and hope to see you at the samsung shop again very soon.

Best regards
Harpreet

I waited for more than a month considering it may take max. 21 days for payment via credit cards. To my surprise and shock, when i contacted samsung after a month, they said cancellation only happened on 1st sept. Meanwhile, my second emi was already deducted by the bank and therefore, amidst this covid when everybody needs money, i was deprived of may hard earned money by samsung on time.

After multiple calls, now i receive the following email on 14th sept.:

Dear nikhil,

Thank you for reaching out.

This is with reference to your order id [protected] on samsung shop.

We have initiated refund of inr 62932.61 /- on 11 sepagainst your order.

The refund will reflect in your original mode of payment. This typically takes between 7-21 working days for credit cards and 5-7 working days for debit card, net banking & wallet orders.

Kindly contact your respective bank for emi cancellation (If any).

We deeply value your relationship and hope to see you on the samsung shop again very soon.

Best regard
Harpreet

Same email but you can see the harassment i have faced as it has been more than 1.5 months and because of samsung's lax and poor attitude, my money is still stuck and i am on verge of losing the third emi.

I would like to state that this was a case of harassment by multiple people notable tanveer, harpreet, suryaprakash, priyanka, rakesh, rahul, sheetal kashyap. Hence, i am seeking full refund within 48 hours in my bank (Not the initiation because as per emails that was done on 14th august which i was told by tanveer today that was a hoax and was not initiated. Wow! Samsung is now harassing customers this way).

Further, in this covid scenario, i am still at loss of money of nearly 63k which samsung should compensate as well besides the refund. I seek compensation of the same amount along with the gst/interest which samsung reportedly will pocket. Hence, totality of rs. 62932.61 + rs. 62932.61 + gst/interest of two months.

I am raising concern here before seeking pil and consumer grievance portal. If i am not given the above within 48 hours, i will take necessary legal action on the case of harassment by multiple samsung employees, wrongful communication of cancellation of order and misleading the customer.

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Best regards,
Nikhil taxak