[Resolved] Samsung — having problem still after repair

aman_sid

from Jagraon, Punjab

Address:

Ludhiana, Punjab, 141401

After updating my samsung j7 prime android version from lolypop to naugat facing charging related problem. Then i sent my device to samsung care center for more than 4 times where they change charging jeck and did software updation of the device, but still facing the problem. My device taking 5-6 hours for completing the charging upto 100%. Besides i also talk to the manager of the care center and he said "we do not have any better solution of it".
My device is still under guaranty/warranty period but not getting any solution from the care center. Please give me a better solution for it.

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Dec 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd