Samsung — Horrible experience - Deferred exchange from Samsung India during purchase of galaxy S22 ultra - WHICH NEVER HAPPENED!

Address: Samsung , India

I am a doctor and I work in a very reputed Hospital as an Associate Consultant.

I purchased a Galaxy S 22 ultra phone (512 GB) from Samsung India from Samsung online store( Order no. [protected]). I chatted with Samsung People (redirected from Samsung store) for an exchange of my existing Note 10 plus. I was offered an exchange value of Rs. 33960/- for my old phone. They told me it was going to be a deferred exchange. I have to buy the new phone at full cost and then they will take my old phone back. Sounded reasonable. Hence, I went for it. Throughout the whole purchase I was assisted from a customer care representative from Samsung People. Before the purchase I had asked about the exchange of my old phone. After the purchase I asked about the exchange again. They informed me that I shall receive an email from Cashify and the process would be very smooth.

I got the new phone and was happy about it for a few days. This happiness didn't last long, however. I waited for the exchange, which never happened!

I chatted with the same Samsung team on whats app. They told me that there was no exchange on my purchase. They gave me Samsung Customer care numbers. I called them and they told me the same thing. I emailed them. They replied back and informed me that I should talk to their customer care number. I emailed them back, they escalated it to higher level. After a day they replied back informing me that there is no exchange on my phone. I emailed Service Head at India. They escalated my issue and informed me that I was going to hear from Samsung online store as well as Samsung Customer care soon. They called me also.

Another day later, I received an email from Samsung Online store. They informed me that there is no exchange offer in this purchase. This has happened many times now. I keep getting similar replies.

I had attached screenshots of my conversation with Samsung people on whatsapp taken during the purchase and after, with them in most of my emails.

I have finally said Good bye to Samsung today!

I have been using their Notes since Note 2. I have a 65 inches UHD TV, a washing machine that costs Rs60, 000/-, three Samsung smart watches.

I have taken a vow. I shall never buy another Samsung product again. Period. This was my last reply to them.