[Resolved]  Samsung — I'm complaining about poor customer service

Poor customer service!!
I have been facing issues with my refrigerator since Saturday morning and raised a complaint with samsung on Saturday around 8.30am. I was informed that a service person would come in within 24 hours. I had been following up multiple times since then and they raised it as urgent but still no response and it has crossed 48 hours now. When we called today, we were informed that the server is down and can't see the status. First a customer care person picked the call and spoke in Hindi. We asked him to talk in English but he was unable to a d disconnected the call. We called again and the same person attended the call and we were not able to communicate with him as he only knew Hindi. Samsung is at it's poor service these days