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Hi,
This is regarding my two canceled Order IDs [protected] and [protected]. I'm not getting back the refunds totaling Rs. 87, 483.32 from Samsung India for these 2 Order IDs.
In response to my complaint mails to Samsung Customer Service Support, all I am getting is repeated value, false assurances like " we have escalated and forwarded your query to the concerned team, kindly allow us some time to get back to you with the best possible resolution", etc.
Here are the details of my respective Orders - Order ID [protected]:
Samsung E-Store had received the payment of Rs 42, 484.32 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my payee account( ICICI Bank Credit Card) immediately!
Please see the attached screenshot for your reference and proof, showing the Samsung Email order confirmation and the Samsung Email order cancellation confirmation. I need a refund of Rs. 42, 484.32 to my original payment account as quickly as possible from Samsung, they are just using delaying tactics.
Order ID [protected]:
www.samsung.com had received the payment of Rs 44, 999 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my paying account( ICICI Bank Credit Card) immediately!
Please see the attached screenshots for your reference and proof, showing the Samsung Email order confirmation, the Payment Gateway confirmation of the payment received by Samsung, and the Samsung Email order cancellation confirmation.
I need a refund of Rs. 44, 999 to my original payment account as quickly as possible from Samsung, they are just dilly-dallying.
Regards,
Dipankar
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My mobile number is [protected] & [protected]. My email ID is [protected]@gmail.com.
This is regarding my canceled online Order ID [protected] for Samsung Galaxy Tab S7 FE (LTE, 6 GB RAM - Mystic Silver colour). I'm not getting back the refund for Rs. 44, 999 from Samsung India for this Order ID.
In response to my complaint mails to Samsung Customer Service Support, all I am getting is the same, repeated vague, false assurances like " Your case is escalated with the concerned team and we are awaiting revert on same.Please be rest assured while we work for the best possible solution."
lease see the attached screenshots for your reference and proof, showing the Samsung Email order confirmation, the Payment Gateway confirmation of the payment received by Samsung, and the Samsung Email order cancellation confirmation.
I need a refund of Rs. 44, 999 to my original payment account as quickly as possible from Samsung, they are just wasting time.
Regards,
Dipankar