[Resolved]  Samsung India — 2 year old, phone paid 27 k and samsung say they don't have spares

Address:Bangalore, Karnataka

I bought a samsung a5 in nov 15 and now had some charging issues, went to a service center and received a call back stating please take your phone back, we stopped manufacturing spares.

If this is the case one should never buy a samsung phone if the person intend to retain it for more than 2 years. This is ridiculous and when i raised a complaint i had to call 10 time for an update all i got is i will get a call back which i got after 24 hours and with an update"we are checkin"

I will never ever recomend someone to do this mistake again, this people take consumers for granted and run away after selling products.
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Jan 20, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dec 20, 2017
Updated by samareshpati
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complaint no [protected]
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