[Resolved]  Samsung India — 2-years old, not cooling-double door model-0339 rt-36 hdryesa

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Dear chairman - md, samsung india.

2-door rt-36 hdryesa/tl purchased 25-may 2015 - model-0339.
I am shocked to learn that 2-year double door - 325+ ltr-old fridge (High-end - model - invertor technology) has gone unserviceable; which was, never moved from its original place.
"no cooling". Complaint no.4242.033.104 dt 31-jul
Warranty told by help-line-to be 1- year? Fridge reads 10-years - compressor warranty?
In my 50 - years o[censored]sing various brands of fridges, its the first fridge to have packed up in 2-years.
Plz remember other fridges were loaded - unloaded - located - relocated while moving on transfers from one-corner to other-corner of india, in military moves.
Non of those 5-fridges gave trouble - each for 10-years atleast "trouble-free-services".
Shocking design, product quality, quality control & customer care.
I am told visiting charges rs300/- +gst + gas charging all-extra —

Are you not surprised/shocked with your customer care & quality control?
?
As a qc/qa - aerospace-university professor, and associated with a dozen of premier organisations —
I am shocked

Regards — [protected] — [protected]

[protected]@yahoo.co.in,
[protected]@amity. Edu,
Noida. [protected]@gmail.com

Gp capt praveen khanna, vashisht sewa medal,
G-914, jalvayu towers, sector-47, noida