[Resolved]  Samsung India — 3 months tv is not repaired. calling me a liar

Aug 25, 2017

Updated by Cma Aspirant In fact I called customer care asking them if someone from Gurgaon office can call. NO ONE CALLED. I Made 3 calls.

TV 43 one COST, fraction of my monthly salary. The way they have treated us, will never pick a samsung TV again in life.

Aug 27, 2017

Updated by Cma Aspirant Here is video link ..Service center returned TV saying there is no issue.

Here is link of video which clearly shows TV turning off with sound only . This after the date of change of wire.

https://www.youtube.com/watch?v=iw6g_Wp-HKg

Today TV was deleievered...Here is video of today showing how TV is not responding to Remote inputs. It only responds after I turn off the power socket and then turning it on

https://www.youtube.com/watch?v=hvAwvDWLGGM

Date can be verrified from TATA SKY DATE WHICH I CAnnot change.

What is of disgrace is its been 2 months and they have seen all this. Why they lie is beyond me.

Instead on call SE called me a liar.

WHAT A SHAME.. IS THIS HOW YOU TREAT CONSUMERS??

Complaint number --[protected]. New One. Old you can check.

Is your HO office so busy that even after 6-8 emails and 4 calls they cannot call back.

I will not stop and file a legal case. This is not a Joke.

Sep 02, 2017

Updated by Cma Aspirant I have shared 3 more videos. Yet no response. I was promised a response by Friday

See email below. This is reaching terrible level of customer service.

Sent: Saturday, September 2, 2017 10:06 AM
To:
Subject: Re: Samsung TV- PA43H4900ARLXL bearing Sl No.-

Even last night after sending email TV was turned off. and Just a minute ago on Saturday Morning it did on not turn on. Both recorded.

I guess engineer lied that it was working fine at service center and should be penalised for lying.

I am already contemplating taking legal recourse. As I am not getting any resolution.

T

From:
Sent: Friday, September 1, 2017 10:16 PM
To: s
Subject: Re: Samsung TV- PA43H4900ARLXL b

Hi,

Even today TV was turned off. Wife in fact had to power off and power on before it could turn on. All recorded. I am not gonna now upload and share link. We have other things in life

This was seen by engineers in the past and I have given enough evidence.

We cannot tolerate such deficient service levels anymore.

Nothing against anyone personal, however, been 2-3 months. You also promised a resolution by next day.

Why do we in Indian need to beg for own rights. Had I been in US, I am sure I would have got a straight swap/refund by now.

We shall start a LIVE FACEBOOK CAST next time it happens. Let Samsung Brand value take a hit as well.

Thanks,
Gaurav Ahuja

From
Sent: Thursday, August 31, 2017 6:41 PM
To:
Subject: Re: Samsung TV- PA43H4900ARLXL bearing Sl N

Hi Sree,

Here are links:

First one - Post change of wire. See date from tata sky menu which cannot be changed by me.

This proves TV had issues even after change of wire.
https://www.youtube.com/watch?v=iw6g_Wp-HKg

Tv Issue
www.youtube.com

Second One - On day of delivery TV not responding to remote commands until Turned it off and on. This is how it behaves on occassions
https://www.youtube.com/watch?v=hvAwvDWLGGM

Tv issue 2 sunday 27th august
www.youtube.com

3. Please see sequence of TV getting off 3 times in 10 minutes. Wife recorded it a day before yesterday.

Absence of red light on bottom left prove TV was on and red light proves that TV is on stand by mode.

https://www.youtube.com/watch?v=BZMbTGF8IHc

https://www.youtube.com/watch?v=zficvxvdrnY

Issue w5
www.youtube.com
Video from ..
https://www.youtube.com/watch?v=akD_MYDAIDE

Tv issue. Wife
www.youtube.com
Video from ..

Lets appreciate that we have other work in life than recording and proving time and again that TV has issues.

I would question integrity of engineer who observed the TV.

Also, why this did not happen in stand by TV, is another things to ponder upon.

Thanks,

From: SAPTASREE KATIYAR
Sent: Thursday, August 31, 2017 4:08 PM
To:
Subject: Samsung TV- PA43H4900ARLXL b

Dear
Greetings from Samsung,

As per our telephonic communication, please share the Videos of the issue that you have witnessed on your Samsung TV- PA43H4900ARLXL bearing Sl No.-

Best regards,
Saptasree Katiyar
Customer Experience Manager