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[Resolved]  Samsung India — [protected] - ticket close without any action

Address:500034

Hi team. I have a problem. I had raised a service request with samsung customer care for my refrigerator to be fixed via complaint id [protected]. The complaint was closed without taking any action and i am lying with the refrigerator from the last 10 days which does not work. I do not understand the professionality of samsung and would like to ask them about any customer obsession that samsung even has.

Kunal dhir
[protected]
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Oct 15, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 10, 2017
rajunagarshe's response Samsung power bank is not working

Verified Support
Sep 11, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 
2 Comments

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Comments

I need 128gb memory card 64 gb pendrive and power bank 25000mhn but u send me 64 gb memory card head set and power bank also please I don't want this things I need back to ma money plz ma contact no[protected]

Reply
Samsung India Customer Care's response, Sep 16, 2017
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Samsung power bank not changing part of faulty

Reply
Samsung India Customer Care's response, Sep 16, 2017
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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