[Resolved] Samsung India — a5 2016 battery bulge

Darvin Davis

from Mysore, Karnataka

Address:

683544

I bought my a5 2016 a year ago now i can see the battery had buldged and it sems like it will explode any moment, i have been using only the original samsung charger for charging and i had excelent charging cycles when i bought this product i believed that it will last around 2-3 years even though it was overpriced i bought it for the same reason the brand name and my trust in samsung
I hope my complaint will be resolved

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Oct 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Lippu Sahoo

from Asansol, West Bengal

I recive my product, when i see my product i was shocked because power bank was damage condition and pen drive not available .

Samsung India Customer Care's response, Aug 29, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)