[Resolved] Samsung India — a5 2016 battery swelling

ajit1880

from Gurgaon, Haryana

Jul 19, 2017

Address: Rewari, Haryana, 123401

Website: www.sumsung.com

I have buy a5 2016 edition of samsung company and the set was in warranty period till 12/4/17 and i was pay to samsung care rewari to extend the warranty for 2 years so after that the battery swallowed and the backcover which is of glass will broken and i take that phone to samsung care rewari and they charged also for the glass.
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Aug 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Dmpile

from Coimbatore, Tamil Nadu

Aug 8, 2017

Myphone got charger problem, I went your service centre tambaram branch they tolded as it will take 7 days to solve the problem. You people has no responsibility, even they can't solve this kind of small problem. I bought smartphone only for my business purpose, I stored my business details on my phone.if I given my phone in your service centre what can I do for this couple of days. You people are giving worst service, bad approaches. In my point of view even you not having talent solve this small problem, then how you can solve meger issues. Your service people's are not working with responsibility, they are only working for the money.during this 7 days my phone only going to sleep in your service centre. You only focussing on selling the phones, then why you are saying you peoples are giving good service to the customers. what worst performance in that your tambaram service centre next time I never suggests your product any one to buy very poor customer service

Samsung India Customer Care's response, Aug 12, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd