[Resolved]  Samsung India — a50 mobile phone

Address:

400092

Had the worst user experience ever at samsung service center in borivali west. The service person mr. Sonu gupta was soo rude that being a lady, no body had ever talked to me like that.
I suppose the job of the service center guys is make customers life simple but that person (Mr sonu gupta) unncessary complicated things for me and rather than solving problem started saying that i should use phone properly, it will cost the company 15000 to change the motherboard, etc.

Note for samsung india "you should really keep video recording of how your guys are behaving with customer like call centers keep audio records. This will help you weed out bad customer executives. My service request number is [protected] generated in service center and complaint number [protected] (Regarding mr sonu gupta).

Read full experience below.

My husband bought samsung a50 (6 gb) on 6th march 2019 and withing a months time the phone had stopped working completly. My husband has been using samsung flagships since last 10 years, but this time decided to buy a budget samsung phone since it looked like a nice deal.

Today 22 april i visited their service center at borivali mumbai. Their mr sonu gupta was assigned as the service person. Before even opening the phone he started saying that this looks like water damage (He said" phone me pani gaya hoga he hoga"). I told him thats not possible then after making the same argument some more time he informed me that there is some charge that i will have to pay if it was water damage. However after opening he agreed that there is no water damage but some fault in motherboard and some charging part.
Then i asked him why did such problem occurred since it's just a month old phone and we never experienced any such issues with our other samsung phones. And to my amazement he replied that i should use my phone properly. (He said"aapko phone acche see use karna chahia).

There were a lot of other stupid talk that happened in between (He said "electronics part hai, kharab too hoga he") and i knew that this guy will not be of any help, so i ask him to just fix the phone and give it back, to which he told me that they don't have that part available and i have to give phone to them for 2 days (Samsung india, please check if this is the case).
I told him that i don't trust him and would rather get it fixed in front of me after two days when he will have the parts with him. He told me that's ok and i left the service center.
Now in the evening i get a call from him that i will have to submit the phone only then he will be able to fix it and that is the only way it's done by samsung. He should have told me this in the morning itself.
I got two more calls from the service center after that (One from the same guy and one from a lady) stating the same but the thing i don't understand is why couldn't they inform me this when i was there.
Will try to go there in a few days but all i want to say with that being a consumer centric company samsung should insure that their customers don't have to face things like these which are easly avoidable.