[Resolved] Samsung India — about improper working condition of refrigerant and no response by the company

kamini bhasin

Address:

New Delhi, Delhi, 110092

With ref. To your response i already submitted my mobile no. & email address but didn't get any response so i am again submitting my mobile no.-[protected] and email [protected]@gmail.com with the complaint id no. 1667654 done no 18 august 2017. I want to inform you that your engineer had visited to my place and asked for the needed papers for refund purpose but the procure is going very slow. They didn't yet collected all the papers asked by them and didn't telling me the exact position of my case. Please make it fast as my warranty will be ending on 19/09/2017 and you will be totally responsible after that. Very disappoint by your such a slow response

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Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd