[Resolved] Samsung India — about improper working condition of refrigerator

kamini bhasin

Address:

New Delhi, Delhi

It is with ref. To the refrigerator by the name of customer name rohan bhasin model no. Samsung rt49k6338bs/tl (Refrigerator) bought on 14/09/2016 from sargam electronics (Preet vihar, new delhi). It is very sad to inform you that after making so many efforts by regular registering complaint about the improper working of my refrigerator, their is no improvement in the working condition of my refrigerator. The cooling of my refrigerator is
Very low even after changes of some major parts by your engineers (Three times). I have already made so many telephonic complaint to you from april and one written complaint last month. I already requested for the return or exchange of my refrigerator in my last complaint. I want a quick action as my warranty period will be over by 14/09/2017. It is my last request to you or otherwise i have to approach to consumer court. As being such a well known and trusted brand of india i expect cooperation from your company. Please take needed action as early as possible. Thanks

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Sep 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 26, 2017

Updated by kamini bhasin With ref. to your response i hereby submitting my mobile no.-[protected], email:[protected]@gmail.com & ref.id:-1667654.Also i want to inform you that your engineer visited to my place on 19/082017 and inform us about the part of refrigerator needed to be changed(PSB & Censor).This will be the forth time your will change the same part .It is just a waste of time if we further change the same part . I want you to take further action as fast as possible.Need your cooperation as i already told you my warranty period will be over by coming september 2017.otherwise i will go to consumer court very soon.
Thanking You

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Comments

shanti bhuttra

from Vikravandi, Tamil Nadu

Ref: complaint in name of Shanti bhuttra.. mobile no. [protected] .. referigerator purchased in name of Pushpa Devi Bhuttra. After complaining several times and people visiting several times my home to see the fridge condition ... atlast i received a call today from one of your personnel confirming to change all parts of fridge.. the day we received the referigerator it had coolong problems .. the fridge fridge got flooded with water ... wasn't it a manufacturing defect and your personnel argued that it is not manufacturing defect.. then what is it? It was so ridiculous of him .. when he talked like that . We have demanded a complete replacement and not change of parts only as the whole fridge is defective . Why should we compromise with this defective piece which have been supplied to us and that too after more than one month of bill date . The delivery date was 26 th october 2016on bill and we received the fridge in december 2016. Over and above cooling problems and defrost problems which your senior engineers have identified the fridge door is very very tight to open and sometimes it becomes impossible to open and consequently the fridge handle has also come out due to constant pressure on it to open the door. We have been facing nightmares from the day this fridge was delivered to us and we have been complaining about this for so many days only to hear that parts would be changed . A defective piece is supplied to us and we have been feeling cheated by Samsung. Now you people are explaining policies ... dont you people have policiws to supply a referigerator in good condition to consumers. First you supply defective pieces and then u change parts.. IS THAT YOUR POLICY?? I am regularly talking to your people and atlast frustrated i came to a conclusion .. not to change any parts of referigerator because we feel that we should have been supplied a good piece for the price we have paid for.. and absolutely under no condition we shall compromise with change of parts.
We will have to look for another forum for our problem if you are not agreed to replace the referigerator.
And one more thing for my knowledge The person calling me told not to talk about international brands.. then I am asking IS SAMSUNG NOT AN INTERNATIONAL BRAND?? Is it a local brand