[Resolved] Samsung India — about my samsung s10+

Sarvalakshmi Kothuri

Address:

K. SARVALAKSMI, PLOT NO.24, D.NO.50-96-9/1, SEETHAMMADHARA N.E, Next to Dolphin school

Keys and battery.

Again during february, the phone stopped working, taken it to samsung service center and they had factory reset it and said some software update was made.

Soon after, every 5 days, the same problem is occurring and i had done factory reset 4 times times till now, losing my data all the times.

Not withstanding the above problems, the phone automatically gets restarted every day.

I can't predict when it restarts.
While talking also, it suddenly restarts.

Having spent 76k for the phone and 6k for additional warranty, i feel miserable why i had purchased such a phone.
I really feel sad my self for landing in such a situation

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May 28, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by Sarvalakshmi Kothuri Purchased the SAMSUNG NOTE 10 PLUS phone during November.
The phone got completely blocked I.e NO switch was working around 10 of January.
The service center people said, the keys on left side got blocked and they said, they have replaced the screen, left side keys and battery.

Again during February, the phone stopped working, taken it to Samsung service center and they had factory reset it and said some software update was made.

Soon after, every 5 days, the same problem is occurring and I had done factory reset 4 times times till now, losing my data all the times.

Not withstanding the above problems, the phone automatically gets restarted every day.

I can't predict when it restarts.
While talking also, it suddenly restarts.

Having spent 76K for the phone and 6K for additional warranty, I feel miserable why I had purchased such a phone.
I really feel sad my self for landing in such a situation

Verified Support

Apr 27, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd