[Resolved] Samsung India — about my smartphone

hgandhi135

from Bhavnagar, Gujarat

Address:

Vadodara, Gujarat, 390002

I have samsung galaxy j7 prime.
It was having problem in screen so i submited my smartphone to service center. I submited on 22/08/2017 on 23/08/2017 i recieved sms from comapany that your phone has been repaired when i visited there they told me the the phone has been not repaired yet. Then when i got my phone back it was having same problem of screen again. So i again submited the phone on 25/08/2017 they told me that it will be done soon. I have called service center twice but they are not replying properly. I called in comapny for this they told me u will get an call back from higger officer but still i did'nt get call. This company is totally fulling me please help..

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Sep 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Aug 28, 2017

Updated by hgandhi135 I am waiting from 23 of august now i want full money back..and it also within 2 days or else i will file a complain against your company in CONSUMER FOURM..ok..And this is the last and final request or else ready for future. From 1 week my phone is in service center...And it is facing problem again and again so i will not take that phone back so please refund me my money..or else provide me the updated version of this..i am ready to pay small diffrence...but now i want solution within 2 days...or else see u in court

Regards;
Harsh Gandhi

Sep 03, 2017

Updated by hgandhi135 Again my phone is not working properly.again for 5 time I submitted my smartphone in service centre. Now I want whole money back because this phone company is cheating me so..and for this further I have complaint to consumer forum..

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Comments

hgandhi135

from Bhavnagar, Gujarat

I am waiting from 23 of august now i want full money back..and it also within 2 days or else i will file a complain against your company in CONSUMER FOURM..ok..And this is the last and final request or else ready for future. From 1 week my phone is in service center...And it is facing problem again and again so i will not take that phone back so please refund me my money..or else provide me the updated version of this..i am ready to pay small diffrence...but i want solution within 2 days...

Regards;
Harsh Gandhi