[Resolved]  Samsung India — about television

Address:422009

I registered a complaint [protected] on 20 february 201 since 15 days i have complained against my tv until now it is not been resolved as per your customer team executive has informed us that today 4/3/2019 they show will be sorted by 8 o’clock but still we have not received any solution from your side it is very disappointing about your service and i and i want to inform you that i don’t want an apology from your side it’s been 15 days now so i don’t i will not pay you for any service charges or any other charges i wanted free of cost.
And if you are unable to full and if you are unable to solve the problem then please inform me prior only don’t waste my days
Why 15 days to solved the problem??? Its your company’s tv issue and can’t you solve it??? Half of the month i have waiting for the solution and because of your late service i am not liable to pay you any of the charges. Its surprising that samsung takes 15 and more days to solve the issue in its own product!!! Today i have inquired to your nashik branch about my tv but they informed that still they have not received the particular part which is to be repaired or replaced.
My no [protected]
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Apr 10, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I didnot received the product i have order on feb 19 but still i didnot received my mobile Samsung M20..plwase resolve it as soon as possible #AWB[protected]

Samsung India Customer Care's response, Mar 6, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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