[Resolved]  Samsung India — ac

Address:

New Delhi, Delhi, 110077

This is a repeat complaint. I had purchased two samsung inverter design acs in 2014. However, after sometime, both the acs started malfunctioning. I have to put in requests every few months to get the them repaired. Last time, after putting the complaint on this forum, one of the seniors got in touch with me and assured me that in case the issue persisted, they would help me out. However, even after emails and calls to that concerned senior, there is no response. Also, i contacted the customer care team and to my surprise, no senior team members were available to take my call. The customer care team sent an engineer who said that there is gas leak. He repaired it and with 12 hrs the ac has again stopped working. This is absolutely crappy service from a brand like samsung. I am regretting my decision to by two such costly acs.