[Resolved]  Samsung India — ac parts not available

Address:600048

I have a 1.5 ton ac which does not provide cooling. The samsung service technician checked and told there is a leak in the coil in the indoor unit that cost rs.10000 and later he told the part is out of available and stopped. While i understand and agree totally that samsung cannot make the parts totally available so many years. But i wish they should have a solution that they take part of the responsibility. I do not really like to pay rs.45000 to buy a new ac because samsung do not have the parts to fix my ac for just rs.10000.
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Jun 9, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 08, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I have purchased a Samsung air conditioner, after the purchase they haven’t serviced the product nor replying for any service request even after valid service request number.

Samsung India Customer Care's response, May 8, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

Thanking and assuring you our best services always.

Best Regards

Samsung India Electronics Pvt Ltd
Hi,

I had bought Samsung refrigerator in Jan, it's been more than 90 days and I havent received a cashback yet. I had to receive 10 percent cash back.
Samsung product : double door,
Prod description : RT54K6558SL/TL

Purchase date : 26th Jan 2019

Txn I'd: [protected]
Samsung India Customer Care's response, May 21, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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